INTRODUCTION



www.emedicalwala.com ("Website") is an Internet based content and e-commerce portal licensed by emedicalwala, a company incorporated under the laws of India. Emedicalwala.com is an online medical portal enabling the Users to place and purchase healthcare and medicinal products of various manufacturing brands and products.

YOUR PERSONAL INFORMATION


We at emedicalwala.com recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. When you order, we will ask you to set up "your account," which may seek your personal information which may include but not limited to your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you place an order to emedicalwala.

We protect your account information against unauthorized access or release to the extent possible, however do not guarantee its safe custody. We will not give any identifiable personal information to any third party, unless we are legally required to do so.

PRIVACY POLICY


By using our Website(www.emedicalwala.com), you consent to the collection and use of this information by emedicalwala.com. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, as to how we use it, and under what circumstances we disclose it. We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us an e-mail at [email protected]

MRP


We try to keep MRP as accurate as possible however it could be possible that there is a difference in the MRP shown on our website versus the actual MRP on our bill. Customer will be informed about any differences in MRP at the time of processing the order.

SHIPPING POLICIES


Orders may be charged with a shipping fee which is based on the weight of the consignment and total order amount. Orders are usually shipped the very next day of the date when the order is placed with us. Depending on order details, availability and preference, we will try to ship you next day. Emergency deliveries may not be guaranteed at all the locations and depends on logistics. Please check our customer service for the same. Also, some of liquid medicines/products may not be shipped to all the locations. Our support staff can provide more details when asked.

Presently we accept payment as NEFT/Net-banking manual transfer or cash on delivery (COD ). While NEFT/Net-banking is purely done by you using your bank account, please note that COD option is not available at every city and there may be extra charges for it. We follow a fare delivery/shipping policy. Though we try to ship the items in time however the delay in delivery cannot be ruled out. Shipping rates and policies are subject to change without notice.

DELIVERY


By default the shipping address is the one which is used on your most recent order. If you enter the wrong address then we are not obliged to re-send the order to the correct address at our expense. Title and risk of loss for all products ordered by you shall pass on to you upon Emedicalwala shipment to the shipping carrier.

It is the responsibility of the customer to inform Emedicalwala Pharmacy if an order does not arrive within time. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier (if it is the mode of shipment) to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item is lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion and based on our internal procedures.

Without limiting the operation of any other Terms and Conditions herein, you ,the user, agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment to our sole discretion. Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost. Please allow up to 14 days for refunds to be processed upon our receipt of goods.

JURISDICTION


These Terms of Service are governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the India.

DRUGS POLICY


You can place an order for the Products either through the Website portal or through the telephone number listed on the Website. Once the order is placed by either method, emedicalwalaPharmacy shall examine the authenticity of the order in terms of Products ordered & will deliver the order after complying with the requirements of Drugs and Cosmetic Act. Please note that for some medicines which are sensitive to pharmacy rules, we will ask a genuine prescription to be verified before sale.

Upon placing an order, Emedicalwala shall examine and if all the required conditions as per the applicable regulations are fulfilled, Emedicalwala will deliver the Product to you or to the person you have authorized for collection on your behalf, and be entitled to its payment for the same (“Services”). Placement of an order by you the user shall constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

DISCLAIMER


Without limiting the operation of any other Terms of Services herein, Emedicalwala Pharmacy is not responsible for any loss or damage caused by late delivery or cancellation of an order.

That the medicines mentioned in our site are medicines being marketed by the company and the first named brand mentioned against the marketed drug are only for knowledge/ information purposes for the prospective customers. It should not be construed or misundersood that the site has any remotest intention to market the first named drug or that the site has any tie-up or link with the manufacturers or traders of the first named medicine and further the website and its owners are not liable for the use or action of any medicine mentioned in the website.

Further the website does not intend to use the trade-mark of the first name drug because the website is not selling any first name drug to its prospective customers and it is only sharing the existing knowledge and information which is already public and this has no relation whatsoever to the trademark being used by the first name drug.

We may provide links on the Website to other third party sites; however, we do not review or endorse the content of these sites and are not responsible for that content or the privacy policies of such websites.

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Emedicalwala does not review the contents in any way before they appear on the Website.